AirbnbSystem DesignMembers
Support Ticket Routing & Claiming System
Members only
Design an internal support system where tickets can be submitted via email, a public API, and a web contact form; each agent sees and claims tickets matching routing rules (e.g. language, location); a...
SWE
service-design
schema-design
metrics
concurrency
medium
Frequency
Single report
Last asked
2026-06-17
Stage
onsite-system-design
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